Terms of service

Last Updated: September 2026

Welcome to 3ONE.

These Terms of Service govern your use of our website, online store, products, and related services.

Throughout these Terms, “3ONE”, “we”, “us”, and “our” refer to 3ONE.

By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service and our applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these Terms carefully before using our website or purchasing from us.

1. Online Store Terms

By using our website or placing an order, you confirm that you are legally capable of entering into a purchase transaction under applicable law.

You agree to provide accurate, complete, and current information when placing an order, including your name, phone number, email address where required, and delivery address.

You must not use our website, products, or services for any unlawful or unauthorized purpose.

2. Our Products

We make reasonable efforts to display our products, packaging, colours, sizes, and other details as accurately as possible.

However, product colours and appearance may vary slightly depending on your screen, photography, lighting, packaging updates, or production variations.

Fragrances may also perform differently depending on factors such as skin type, environment, temperature, application, and individual perception.

We reserve the right to modify, improve, discontinue, or limit the availability of any product without prior notice.

3. Orders

Placing an order on our website constitutes an offer to purchase from 3ONE.

We reserve the right to accept, reject, cancel, or limit an order where reasonably necessary, including in cases involving:

  • Incorrect pricing or product information

  • Product unavailability

  • Suspected fraudulent activity

  • Incorrect or incomplete customer information

  • Repeated refusal of Cash on Delivery orders

If there is an issue with your order, we may contact you using the information provided during checkout.

4. Prices and Payments

All prices displayed on our website are shown in Pakistani Rupees (PKR) unless otherwise stated.

Prices, discounts, promotions, and product availability may change without prior notice.

The applicable price will normally be the price displayed when your order is placed, subject to correction of genuine pricing or technical errors.

Available payment methods will be displayed during checkout.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders within Pakistan.

Customers must provide accurate contact and delivery information.

We may contact customers to verify COD orders before dispatch.

We reserve the right to cancel orders that cannot reasonably be verified or where the information provided appears incorrect or incomplete.

6. Shipping & Delivery

We currently deliver within Pakistan.

At present, standard delivery is FREE across Pakistan, unless otherwise stated during checkout or under an updated shipping policy.

Delivery times are estimates and may be affected by courier operations, weather, public holidays, remote locations, or circumstances outside our reasonable control.

Please review our Shipping Policy for complete delivery information.

7. Returns, Refunds & Exchanges

Returns, replacements, exchanges, and refunds are handled according to our Return & Refund Policy.

Opened or used fragrance products may not normally be eligible for return because of hygiene and product-integrity considerations, except where the product is faulty or applicable law provides otherwise.

8. Product Use

Our fragrances and other products must be used according to their intended purpose.

Customers should review relevant product information before use.

If you experience irritation or an unexpected reaction to a cosmetic or fragrance product, discontinue use and seek appropriate professional advice where necessary.

3ONE is not responsible for damage resulting from misuse, improper storage, or use contrary to provided product instructions, to the extent permitted by applicable law.

9. Intellectual Property

The 3ONE name, branding, logos, product names, designs, photographs, graphics, videos, written content, packaging concepts, and other original materials displayed on our website belong to 3ONE or are used with appropriate permission.

You may not copy, reproduce, distribute, modify, sell, commercially exploit, or use our intellectual property without prior written permission.

Third-party trademarks and intellectual property remain the property of their respective owners.

10. Reviews & Customer Content

If you submit a review, testimonial, photograph, suggestion, or other content to us, you confirm that you have the right to provide that content.

You must not submit unlawful, misleading, abusive, defamatory, infringing, or otherwise inappropriate content.

Where permitted by law and the permissions you provide, we may use submitted reviews or feedback to operate and promote our business.

11. Accuracy of Information

We try to ensure that information on our website is accurate and up to date.

Occasionally, our website may contain typographical errors, incorrect pricing, inaccurate product information, or other errors.

We reserve the right to correct errors and update information. Where appropriate, we may contact you if an error materially affects an order you have placed.

12. Third-Party Services & Links

Our website may use or link to third-party services, including payment providers, courier companies, social-media platforms, analytics providers, and other services.

Third-party websites and services operate under their own terms and privacy policies.

3ONE is not responsible for the independent content, policies, availability, or practices of third-party websites.

13. Shopify

Our online store is powered by Shopify, which provides the e-commerce technology used to operate our store.

Purchases made through our store are transactions between you and 3ONE, not Shopify.

Shopify may process certain information as necessary to provide its platform and related services.

14. Privacy

Personal information collected through our website is handled according to our Privacy Policy.

By using our website, you acknowledge that information may also be processed by service providers required to operate our store, including Shopify, payment providers, and delivery partners.

15. Prohibited Uses

You may not use our website:

  • For unlawful or fraudulent purposes

  • To violate another person's rights

  • To interfere with the security or operation of our website

  • To introduce viruses, malware, or harmful code

  • To impersonate another person

  • To submit deliberately false or misleading information

  • To copy or commercially exploit our website or content without authorization

We reserve the right to restrict access where misuse or unlawful activity is reasonably suspected.

16. Website Availability

We aim to keep our website available and functioning correctly, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical problems, hosting or platform issues, or circumstances outside our reasonable control.

17. Limitation of Liability

To the maximum extent permitted by applicable law, 3ONE will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms is intended to exclude or restrict any rights or liability that cannot legally be excluded under applicable law.

18. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our products, website, business operations, policies, or applicable requirements.

The latest version will be published on this page with an updated revision date.

Continued use of our website after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

19. Governing Law

These Terms and your use of our services are governed by the applicable laws of Pakistan, subject to any mandatory consumer rights or protections that apply.

20. Contact Information

Questions regarding these Terms, products, orders, or services can be submitted through our Contact Us page.

3ONE
Email: 3onesjd@gmail.com
Phone Number: +92 331-7955053
Pakistan

Please also review our:

Shipping Policy
Return & Refund Policy
Privacy Policy

3ONE — Three Friends. One Vision.