Shipping policy

Shipping Policy

Last Updated: September 2026

At 3ONE, we aim to make your shopping experience simple, reliable, and convenient. We currently provide FREE standard delivery on all orders across Pakistan.

1. Where We Deliver

We currently deliver to cities and towns across Pakistan.

International shipping is not currently available. We may introduce international delivery in the future.

2. Free Delivery Across Pakistan

Standard delivery is completely FREE on all orders across Pakistan.

There is currently no minimum order value required to qualify for free standard delivery.

3. Order Processing

Orders are normally processed within 24 hours, Monday to Saturday.

Orders placed on Sundays or public holidays will normally be processed on the next working day.

Once your order has been dispatched, tracking information will be provided where available.

4. Estimated Delivery Time

Our estimated delivery times are:

  • Lahore, Karachi, Islamabad & Rawalpindi: 2–4 working days

  • Other cities and locations in Pakistan: 3–6 working days

These delivery times are estimates rather than guarantees. Delivery may occasionally be affected by public holidays, weather conditions, courier delays, remote locations, or circumstances outside our reasonable control.

5. Cash on Delivery (COD)

Cash on Delivery is available across Pakistan.

Please provide a complete delivery address and an active phone number when placing your order.

Our team or courier partner may contact you to verify your order or confirm delivery details.

6. Order Tracking

After your order has been dispatched, we will provide tracking information where available.

If you have not received an order update within 2 working days, please contact us through our Contact Us page.

7. Damaged, Incorrect or Missing Items

We carefully check orders before dispatch.

If your parcel arrives damaged, contains an incorrect product, or has an item missing, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos or video of the issue

  • A brief description of the problem

After verification, our team will assist you with an appropriate replacement or refund in accordance with our Return & Refund Policy.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.

If an order cannot be delivered because the address or contact information provided is incorrect or incomplete, the delivery may be delayed or the parcel may be returned to us.

9. Need Help?

For questions regarding your order, tracking, or delivery, please visit our Contact Us page.

You may also review our:

Return & Refund Policy
Terms of Service
Privacy Policy

3ONE — Three Friends. One Vision.