Delivery & returns

Customer care

Delivery & returns

Free delivery across Pakistan on orders over Rs 5,000, cash on delivery nationwide, and 7-day returns on unopened bottles.

Delivery

Free delivery


Free delivery across Pakistan

Standard delivery

Two to four working days for Karachi, Lahore, Islamabad and Rawalpindi. Three to six working days elsewhere in Pakistan.

Cash on delivery

Available nationwide. Pay the courier when your parcel arrives — no advance required.

International shipping

Not available yet. Join the list below and we will tell you when it opens.

Orders are processed within 24 hours, Monday to Saturday. Orders placed on Sunday are processed on Monday.

Returns & Exchanges

Seven-day window

We accept returns on unopened bottles within seven days of delivery, with the seal intact and the original box retained.

How to start a return

Message us on WhatsApp or email with your order number and the reason. Once approved, we arrange the collection.

Refunds

Processed within three to five working days of the bottle reaching us. Cash-on-delivery orders are refunded by bank transfer, Easypaisa or JazzCash.

Damaged or wrong item

Message us within 48 hours with your order number and a photo. We replace it at our cost or refund you in full — your choice.

Non-returnable items

Opened bottles cannot be returned. Fragrance is a personal and hygienic product, and once a seal is broken we cannot resell it. If you are unsure which scent suits you, message us before ordering — we would rather help you choose than process a return.

Join the house

Early access to new compositions, and nothing else.