Refund policy

Last Updated: September 2026

At 3ONE, customer satisfaction and product quality are important to us. If there is a problem with your order or you change your mind about an eligible unopened product, the following policy applies.

1. Seven-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The perfume bottle must be unopened and unused.

  • The original seal must be intact.

  • The original box and packaging must be included.

  • The product and packaging must remain in their original condition.

  • Proof of purchase or your order number may be required.

Products that do not meet these conditions may not qualify for a return.

2. Opened or Used Perfumes

For hygiene, safety, and product-integrity reasons, perfume bottles that have been opened, sprayed, used, or have had their original seal broken cannot normally be returned or exchanged, except where the product is faulty or applicable law provides otherwise.

Fragrance preferences are subjective. If you are unsure which fragrance is right for you, please contact us before ordering and our team will be happy to assist you.

3. How to Request a Return

To request a return, contact us through our Contact Us page within 7 days of delivery.

Please provide:

  • Your order number

  • Your name and contact information

  • The product you wish to return

  • The reason for your return

  • Photos of the product and packaging, where requested

Please wait for confirmation from our team before sending a product back.

Returns sent without prior approval may not be accepted.

4. Damaged, Faulty, Incorrect or Missing Products

If your order:

  • Arrives damaged

  • Contains an incorrect product

  • Has a manufacturing fault

  • Has an item missing

please contact us within 48 hours of delivery.

Provide your order number along with clear photographs or video showing the issue and packaging.

After verification, we will arrange an appropriate replacement or full refund, at no additional cost to you.

5. Return Shipping

For an approved return resulting from a damaged, faulty, incorrect, or otherwise eligible product for which 3ONE is responsible, 3ONE will cover the applicable return shipping cost.

For a change-of-mind return of an eligible unopened product, applicable return courier charges may be the customer's responsibility. We will communicate any applicable charges before arranging the return.

6. Refund Process

Once the returned product reaches us, our team will inspect it.

We will notify you after inspection and confirm whether your refund has been approved.

Approved refunds are normally processed within 3–5 working days after inspection.

Depending on the original payment method, refunds may be issued through:

  • Original card/payment method

  • Bank transfer

  • Easypaisa

  • JazzCash

For Cash on Delivery (COD) orders, we may request your bank account, Easypaisa, or JazzCash details to process the refund.

Your bank or payment provider may require additional time for the refunded amount to appear in your account.

7. Free Delivery & Refunds

3ONE currently provides FREE standard delivery across Pakistan.

Because no standard delivery charge is currently collected, there is normally no original delivery fee to refund.

For further delivery information, please review our Shipping Policy.

8. Exchanges

If you wish to exchange an unopened and eligible perfume for another fragrance, contact us within 7 days of delivery.

Depending on availability, we may arrange an exchange or ask you to return the original product and place a new order.

Any applicable price difference or return/redelivery charge will be communicated before the exchange is processed.

Opened or used perfumes cannot normally be exchanged.

9. Orders Refused at Delivery

For Cash on Delivery orders, customers should place an order only when they intend to receive it.

Repeated refusal of confirmed COD orders may result in future orders requiring additional verification or advance payment.

10. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible through our Contact Us page.

An order can normally be cancelled if it has not yet been dispatched.

Once the order has been handed over to the courier, cancellation may no longer be possible and the applicable return procedure may need to be followed.

11. Contact Us

For returns, refunds, exchanges, damaged products, or other order-related concerns, please visit our Contact Us page.

3ONE
Email: 3onesjd@gmail.com
Phone Number: +92 331-7955053
Pakistan

Please also review our:

Shipping Policy
Terms of Service
Privacy Policy

3ONE — Three Friends. One Vision.